Client Services
At CMB, we take pride in establishing and maintaining the highest level of service available to our clients. Meeting the needs of our clients is a primary function of our business. We are staffed with professional representatives trained to provide you with first-class assistance. Whatever your inquiry, our dedicated customer support team is trained to understand the needs of our clients and will provide you with a timely, reliable, and accurate response.
CMB’s Client Services Department is your primary resource for almost all inquiries:
- Faxing and verbal results
- Add-ons (additional tests that were not originally requested on the requisition)
- Specimen requirements and handling procedures
- Duplicate lab reports
- Critical and stat result reporting
- Turnaround times
- Ordering requisitions
- Special requests
- Technical questions
Representatives from our Client Services Department are available Monday thru Friday from 8:00 am to 7:00 pm and on Saturday from 8:00 am to 4:00 pm. There is also someone to assist you after-hours, 24 hours a day, 7 days a week.
Our Client Services Representatives can be reached at (714) 657-7369