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Billing Representative

Classification: Employee, Full Time

Location: Cypress, CA

Our Billing Representatives are detail-oriented individuals with positive interpersonal skills, who are responsible for all aspects of assuring the accurate and timely generation and issue resolution of claims for laboratory services.


** Responsibilities may include, but are not limited, to the following:

  • Researches all information needed to complete billing process including gathering charge/payment information from clients.
  • Reviews procedure and diagnosis codes for accuracy.
  • Contacts Payors and utilizes websites for claim status and eligibility benefits.
  • Processes adjustments, refunds, transfers, mail returns and manual sales.
  • Handles high volume patient/client phone inquiries concerning claims, balances, payments, pricing, etc.
  • Evaluates and responds to all aspects of written billing inquiries from the patient or their representative, including but not limited to: billing insurances, updating invoices, problem solving billing issues and complex customer complaints.
  • Monitors Accounts Receivable and Cash Receipts for payors.

Required Skills:

  • A high school diploma (or its equivalency).
  • Minimum 5 years medical billing experience (Laboratory billing experience preferred).
  • Proficient in third party medical billing (Insurance, Medicare and Medi-Cal).
  • Extensive knowledge of medical and third party billing procedures, policies and concepts.
  • Knowledge of CPT and ICD-9 coding for laboratories.
  • Experience in collections and medical billing resolutions.
  • Excellent customer service skills; client communication will be required.
  • Must be detail oriented and have a high level of accuracy.
  • Proficient with computer programs such as Microsoft Office, electronic mail and Internet.
  • Skilled in typing and 10 key.
  • Felixible and adapts easily to a changing work enviroment.
  • Must be fluent in English with excellent verbal and written communication skills. (Proficiency in additional languages a plus.)

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